FAQ

What certification exams are currently available?
What is new with Packeteer Certification?
If I currently hold the PCE designation, am I required to take the Specialist exam?
Do the certification exams cover all Packeteer products?
How long will my certifications last?
What happens if my certification expires?
How do I register for a Blue Coat technical training course?
How is my course registration confirmed?
How can I cancel or reschedule a course?
What are Blue Coat terms and conditions for technical training courses?
What is the course cancellation policy?
What if we prefer to have our training at our site?
What are the certification requirements for Blue Coat partners?

1) What certification exams are currently available?

Packeteer, a Blue Coat company currently offers two levels of certification:

Packeteer Certified Specialist (PCS)
Packeteer Certified Expert (PCE)

2) What is new with Packeteer Product Certification?

PacketShaper certification exams were last updated with the introduction of the major features of Xpress compression and acceleration in PacketWise version 8.

Please see our web site for details on how to register for both exams.

Anybody who passed the PCE exam since November 2006 has an up to date certification. Certification exams before that date did not cover the Xpress compression and acceleration features, so are obsolete. Those granted the PCE certification before that date should update their certification by taking the current PCE exam. [return to top]

3) Do the certification exams cover all Packeteer products?

Both the PCS and PCE exams cover PacketShaper line of products including the following components: Monitoring, Shaping,e Compression, and Acceleration.

Please note: Packeteer's SkyX and iShared products do not fall under this certification program. [return to top]

4) How long will my certifications last?

Certifications are considered current if they are for the current major product release or until there are major updates to product features, whichever time period is longer.

All certifications are valid for a minimum of 12 months from the date granted. Packeteer, A Blue Coat company reviews its certification program annually, and if updates are not issued may extend this validity period.

When new products are released, recertification requirements will be announced on this web site. It is the certification holders' responsibility to check the website and to confirm that your certification is up to date. Packeteer, A Blue Coat company reserves the right to change the certification program, at any time, without notice. Such changes may include, without limitation: adding or deleting available certifications and modifying certification requirements, recommended training courses, testing objectives, outlines and exams. You agree to meet Packeteer, A Blue Coat company's most current certification program requirements, as changed, as a condition of obtaining and maintaining your certification. [return to top]

5) What happens if my certification expires?

The "Packeteer Partner Program Requirement and Benefits" document specifies eligibility requirements in each region for benefits such as discounts and support from Packeteer. Expiration of a certification will mean loss of eligibility for these benefits until re-certification occur by taking the appropriate exam. [return to top]

6) How do I register for a Packeteer, A Blue Coat company's technical training course?

View the list of available classes at http://www.packeteer.com/training/, and select "Sign Up" next to the desired class. You will be asked to enter your email address to locate your account information. If you are a new user, you will be asked to create a profile. [return to top]

7) How is my course registration confirmed?

You will receive email notification of all confirmed courses, as well as email notification if we cancel your registration due to lack of payment. These notifications serve as your receipt, so please save them for your records. [return to top]

8) How can I cancel or reschedule a course?

To cancel or reschedule a course for which you have registered, please email us at training@bluecoat.com. [return to top]

9) What are Packeteer, A Blue Coat company's terms and conditions for technical training courses?

Registration for Packeteer, A Blue Coat company's training offerings is on a "first come, first served" basis. We recommend registering four to six weeks in advance for instructor-led courses. We must receive payment within 10 business days prior to the beginning of the first class to reserve your seat. [return to top]

10) What is the course cancellation policy?

Reschedule Policy: Classes cannot be rescheduled less than five (5) days prior to class date. All rescheduled classes are subject to the original payment terms. Cancellation Policy: Classes cancelled less than 10 business days prior to first day of class are subject to a penalty equal to 100% of the balance due. No refunds will be made for payments already received. Reimbursements: Packeteer, A Blue Coat company's and its training partners reserve the right to cancel a class at any time. If that happens, we will refund the course fee(s) in full. Packeteer, A Blue Coat company's liability is limited to course fees only. We cannot be held liable for airfare, hotel, or other expenses. [return to top]

11) What if we prefer to have our training at our site?

For your convenience, all of our instructor-led courses can be delivered on site at your location. The minimum course delivery duration is three days. To register for any onsite training, please plan four to six weeks in advance. We require confirmation of the required equipment checklist and payment prior to scheduling. [return to top]

12) What are the certification requirements for Packeteer, A Blue Coat company's partners?

Please refer to the document "Packeteer Partner Program Requirement and Benefits". [return to top]

13) What certification exams are currently available??

Packeteer currently offers two levels of certification: