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Product Repair/Replacement
Product Repair, Replacement and Return PoliciesReplacement Unit Policy
Repair and Return Policy
Equipment Relocation
Per-Incident Pricing
Return Shipping Address
Product Repair, Replacement and Return Policies
All returned products must have a Returned Material Authorization (RMA) number assigned. Unfortunately, if a product is returned without an RMA number Packeteer will be unable to accept receipt.
For returns, contact the regional Packeteer Customer Support Center nearest you. The following information must be provided when requesting an RMA:
- Product serial number
- Company name
- Return shipping address
- Contact name
- Email address
- Telephone number
- Detailed description of the problem encountered
- Signed "Advance Hardware Replacement Request" form, if applicable
Packeteer offers next business day delivery for replacement product with units covered by CSP, CSP-Premium, and PSPP. Contact your local Packeteer customer support center before 1:00 PM, Monday through Friday to ensure delivery the following business day (local holidays are observed). View the list of countries where next business day delivery is available.
