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ReportCenter

Packeteer offers two service and support packages, allowing you to select the coverage that is appropriate for your organization:

Packeteer Software Subscription (PSS) covers a one-year term, providing easy access to all software upgrades, enhancements, documentation, and technical help during normal business hours Monday through Friday.

Premium Packeteer Software Subscription (PSS-Premium) provides easy access to all software upgrades, enhancements, and documentation as well as 24-hour-a-day technical assistance seven days a week for one year.

PacketCare Service Offerings in Detail

Program
What Is Included
Considerations
Packeteer Software Subscription (PSS)
  • Access to all software updates and upgrades.1

  • Telephone/Web Support: 8x5 Phone or web access to Packeteer’s Customer Support for answers to technical questions.
  • May be purchased or renewed at any time without penalties.
Premium Packeteer Software Subscription (PSS-Premium)
  • Access to all software updates and upgrades.1

  • Telephone/Web Support: 24x7 Phone or web access to Packeteer’s Customer Support for answers to technical questions.
  • May be purchased or renewed at any time without penalties.

PSS
PSS Premium
Software Subscription
Yes

Yes

Phone Support
Yes, 8x5

Yes, 24x7

Web Support2
Yes,
8x5 M-F

Yes, 24x7

1Certain software enhancements may not be supported by the hardware, if the hardware is an older revision.

2Response time for electronic support is 24 hours for premium services and one business day for CSP, PSPP and PSS.

Note: PacketCare purchases are non-refundable and non-transferable.

BLUE COAT ACQUISITION
Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

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