Technical Support

Our Customer Support Center provides the self-help you need to get the most out of your Packeteer investment. Find answers to pressing questions, register your product, read valuable product documentation, participate in training classes, and learn about PacketCare support and service programs. You can also download the latest software versions as well as sign up to receive notification of software releases.

Knowledgebase (Tech Info Library)

Search Packeteer's answers to hundreds of our customers' most common questions. Search by product, category, keywords, or phrases.

Support Login

Submit a new incident or check the status of your questions.

Documentation (PacketGuide & Best Practices)

Access online technical documentation including getting-started manuals, how-to advice, reference materials, product and feature overviews, and release notes. Check out the innovative PacketGuide for specific product information. Visit Best Practices for a complete guide to getting the most out of your Packeteer deployment, from evaluation, purchase, installation through day-to-day usage.

Packeteer's Online Community

Visit Packeteer's Technical Exchange to share your ideas, techniques, and suggestions with other users.

Contacting Us

For assistance, log into our 24X7 Online Support Center to report problems, check the status of your questions, modify your notification requests, or update your personal profile.We will respond to your online requests by the next business day.

To access technical support go to Packeteer Support Centers.

BLUE COAT ACQUISITION

Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.

Please see bluecoat.com/support/packeteer
for more detailed information.

Resource Library