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ITIL: Service Support
The Service Support disciplines are concerned with ensuring users have access to the appropriate services to support their business functions. Discover how the PacketShaper can be used for Incident Management, Problem Management, and Change Management. These processes are intended to help companies gain control of the incident lifecycle. Gaining control of the incident lifecycle should ultimately translate to improved service levels.
Each of the following disciplines are covered:
Blue Coat will continue to support Packeteer customers based on active/current support agreements. Customers may obtain support for Packeteer products through the same mechanisms previously utilized.
Please see bluecoat.com/support/packeteer
for more detailed information.
Please see bluecoat.com/support/packeteer
for more detailed information.
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