VoIP quality is extremely sensitive to latency, jitter and packet loss — critical performance issues resulting from too many applications competing for too little bandwidth. Without adequate visibility and control over network traffic and bandwidth consumption, voice quality can suffer dramatically, particularly over constrained WAN links. VoIP optimization requires complete visibility into all your network traffic so you can identify bandwidth usage trends among users and applications, allocate existing bandwidth to optimize your VoIP deployment, and control the impact of voice traffic on your existing applications.

We give you intelligent network control.

The Blue Coat Application Performance Monitoring solution provides the insight you need to prevent network delays that can impact VoIP calls. With Blue Coat, you can establish and enforce service levels for quality and availability, and resolve network problems before they impact end users. Our Application Performance Monitoring solution, built around the PacketShaper portfolio, enables you to:

• See everything running on the network
• Track and measure bandwidth consumption for each application
• Compile VoIP-specific statistics on issues such as latency, jitter, loss, MOS and rFactor
• Ensure voice and video quality by allocating the bandwidth needed for each session
• Control bandwidth-hungry applications, including recreational traffic, that commonly interfere with VoIP calls